Privacy Policy
Which personal data we process when you visit our websites, order from us or contact us, and what rights you have.
- Order without an accountWe only ask for what is needed for printing, delivery and invoicing.
- Your filesWe use them only for your order and delete them afterwards.
- No sale of dataWe do not sell personal data. On loy.ch we use no statistics or advertising cookies.
- Your rightsAccess, correction, deletion: an email to us is enough.
1 Controller
| Controller | Data protection contact |
|---|---|
| LOY 365 GmbH, Flughofstrasse 58, 8152 Glattbrugg, Switzerland | Alexander Loy, info@loy.ch, 058 517 44 20 |
2 Scope
This privacy policy applies to the following websites and applications of LOY 365 GmbH:
- loy.ch, plotten.ch, tracer.ch, stampare.ch and plotlab.ch
- the ordering app at app.plotten.ch, which is embedded in these websites
3 Which data we process and why
| Area | Data | Purpose |
|---|---|---|
| Website visit | IP address, date and time, page visited, browser, operating system, referrer | Operation and security of the website |
| Order | Name, company, billing and delivery address, email, phone, order details, uploaded files, payment method | Printing, delivery, invoicing, customer service |
| Contact and enquiries | Details from email, phone, contact, appointment or digitisation form, attached files | Answering your enquiry, quotation |
| Statistics and advertising (only plotten.ch, tracer.ch, stampare.ch, plotlab.ch and the ordering app) | Usage data, cookie identifiers, device data, order events without name and address | Improving the website, measuring and targeting advertising |
4 Hosting and server logs
Customer documents, i.e. your print data and the files in your cloud storage, are stored exclusively in Switzerland: either on our Microsoft Azure instance in Glattbrugg or on LOY 365 GmbH’s own cluster infrastructure in Glattbrugg.
loy.ch runs on LOY 365 GmbH’s own servers in Switzerland.
The other websites and the ordering app, with their application data but without customer documents, may additionally run with external hosting providers, for example Hetzner Online GmbH in data centres in Frankfurt (Germany) and Finland. Experience shows that publicly accessible websites are frequently the target of cyberattacks. This separation keeps customer documents shielded from them.
When a page is accessed, the servers automatically store technical data such as IP address, time, requested address, browser and referrer in log files. We use them for secure operation and troubleshooting and delete them regularly.
5 Orders via the ordering app
Order data
You do not need a customer account to place an order. We process the details you provide during the ordering process in order to print, deliver and invoice your order. Without these details we cannot fulfil the order.
Uploaded files
Your files, for example plans, are used exclusively to fulfil your order. They may contain personal data, such as names, addresses or floor plans. Only staff who process the order have access to them. We delete the files approximately 90 days after delivery. Until then, repeat orders and complaints are possible.
Payment
You can pay by invoice, TWINT or credit card. Online payments by credit card and TWINT are processed by Worldline Schweiz AG, Zurich. You enter card details directly with the payment provider. We only receive confirmation of whether the payment was successful. For invoices and accounting we use software from Bexio AG, Rapperswil-Jona, Switzerland.
Shipping
For delivery we pass on your name and delivery address to Swiss Post Ltd or the courier service engaged.
Retention
We retain order and invoice data for ten years in accordance with statutory retention obligations.
6 Contact by email, phone or form
When you contact us, we process your details in order to answer your enquiry. For email we use Microsoft 365 from Microsoft Ireland Operations Ltd.
The forms on loy.ch (contact, appointment request, digitisation request) are processed on our own servers. Files you attach are used only for your enquiry and the resulting order. We protect these forms against spam without third-party services, using a hidden field and a time check.
The contact forms on plotten.ch, tracer.ch, stampare.ch and plotlab.ch are protected against spam with Google reCAPTCHA. It only loads when you use a contact form or scroll near it. Device data and the IP address are then transmitted to Google. The order form of the ordering app does not use reCAPTCHA.
7 Cookies, maps, statistics and advertising
On loy.ch we use no statistics or advertising services and no cookies for statistics or advertising.
The other websites and the ordering app use cookies and similar technologies. Some are necessary for operation, for example for the shopping cart. Others we use for statistics and advertising. These services can link data about your visit with data from other websites and evaluate it for advertising (profiling). You can delete or block cookies in your browser at any time. The easiest way is to use your browser’s private mode (incognito window): cookies are then deleted automatically when the window is closed. Ordering also works without statistics and advertising cookies.
Google Maps
On our contact page you can load a map from Google Maps. Only when you click “Load map” are your IP address and device data transmitted to Google, and Google may set cookies.
Google Tag Manager
We use Google Tag Manager to integrate the following services. The Tag Manager itself does not evaluate any usage data.
Google Analytics 4 and Firebase
Google Analytics 4 shows us which pages are visited and how the ordering app is used, for example how many visits lead to an order. This helps us improve the websites. The analyses are purely statistical: they do not tell us who you are. In the ordering app, Google Analytics runs via Google Firebase. Google does not store full IP addresses; the data is deleted after 2 months.
Google Ads: conversion tracking and remarketing
We run ads on Google and measure whether an order follows a click on an ad. We also use remarketing: people who have visited our websites may later see our ads on Google or on other websites.
Providers
Google services are provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and Google LLC, USA.
8 Fonts
The ordering app does not load any external fonts. The websites use fonts hosted on our own servers. Loading the fonts therefore transmits no data to third parties.
9 Disclosure abroad
Some service providers process data outside Switzerland:
| Country | Service provider | Safeguard |
|---|---|---|
| Germany, Finland, Ireland (EU/EEA) | Hetzner, Google, Microsoft | Adequate data protection under Annex 1 of the Data Protection Ordinance (DPO) |
| USA | Google, Microsoft | Swiss-U.S. Data Privacy Framework where the provider is certified, otherwise standard contractual clauses |
Authorities in the USA may under certain circumstances access data without you being able to take effective action against it. We actively work to prevent such access wherever possible, including indirectly via service providers. That is why we store your customer documents exclusively in Switzerland and are progressively moving away from further US services where alternatives exist.
10 Data security
We protect your data with technical and organisational measures, including TLS encryption (https), access restrictions and regular updates. Complete protection during transmission over the internet is not possible.
However, we have our own development department that manages and monitors server operation and development in-house. This allows us to respond very quickly to problems.
11 Your rights
Under the FADP and, where applicable, the GDPR, you have the right:
- to request information on whether and which data we process about you
- to have inaccurate data corrected
- to request deletion or restriction of processing, unless a statutory retention obligation applies
- to receive your data in a common electronic format (data portability)
- to object to processing, in particular for advertising, and to withdraw consent given
Please write to us at info@loy.ch. We may ask for proof of identity. You may also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch) and, where the GDPR applies, with a supervisory authority in the EU.
12 Changes
We amend this privacy policy when our data processing changes. The version published on our website applies.
Version: 12 November 2026 · LOY 365 GmbH, Flughofstrasse 58, 8152 Glattbrugg